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Iwatsu Messaging


EMA | TOL | Omega Voice TOL Brochure



Iwatsu Enterprise TOL Messaging System
Voice Mail / Automated Attendant / Unified Communications

One-Stop Unified Communications
Iwatsu Enterprise TOL 7.0 simplifies office communication with enhanced mobility, integrated presence and unified messaging.

This one stop platform simplifies business communication: whether it's delivering messages to mobile workers or automatically redirecting calls with intelligent call filtering, Iwatsu Enterprise TOL 7.0 provides control and access anywhere, anytime.

Integration

  • Presence Management has evolved beyond a user defined status (i.e., In a Meeting, Out of the Office, On Vacation). User status and the corresponding call control are automatically synchronized with each user's Microsoft® Outlook® Calendar.

  • Get detailed incoming call screen pops of contacts saved in CRM applications. Integrates with Microsoft® Outlook® 2003, ACT® 2005, Goldmine® 6.5, Maximizer® 6.0 and applications using Active X.

  • Iwatsu Enterprise TOL can use Session Initiated Protocol (SIP) to integrate with the Iwatsu Enterprise-CS system, eliminating most analog port hardware, reducing cost and increasing deployment flexibility.

  • Voice Activated Dialing from corporate directories and Microsoft® Outlook® personal contacts with Virtual Assistant speech access.

  • Use a wireless device with a WAP-enabled browser to access the Unified Communications portal to check email and voicemail.

  • Integrates with any SMTP/POP3/MAPI compliant email package: Microsoft Exchange® 2003, Lotus Notes® 7.0, Novell GroupWise® 7.0, and web email accounts.

  • SMART TAG - Right-click on a phone number in any Microsoft® Windows® application or browser to dial it directly.


Mobile Link

Access a fully web-based client manager using the most popular Symbian® and Pocket PC® mobile devices. In addition to full presence control via the cell phone, email and voice messages are managed in real-time-just as they would be from the desktop.

MOBILITY

  • Remotely access all voice and email messages from a phone, PC or wireless device.

  • Use the Follow Me feature in the new locations based design to build and assign a directory of numbers for the system to ring.

  • Retrieve callers leaving a voice message, or redirect ringing calls to another extension.
  • Utilize Mobile LinK, the newly developed Unified Communications applet, to remotely access the Iwatsu Enterprise-CS features from popular Symbian® or Pocket PC® phones.

  • Use LanTalk, an internal instant messaging application, to communicate with contacts from a PC or any compliant WAP device such as a mobile phone.
  • Administrators can conveniently record and change system greetings, menu options and announcements from anywhere.

PRESENCE

  • Route calls based on caller ID, time of day, call type, account codes and more.
  • Synchronize appointments in Microsoft® Outlook® calendars with customized availability rules and redirect incoming calls accordingly.
  • Quickly see the status of collegues and their availability – even mobile workers – with the new Mobile LinK software.
  • Use Assign My Calls feature to easily redirect calls to another extension or group of contacts when unavailable for extended periods.
  • Use availablity filters to further customize availability and even redirect incoming calls based on call origin.
  • Receive notification when "busy" users become available.


MESSAGING

  • Use Automatic Speech Recognition (ASR) to connect incoming calls with directory listings.

  • Create and assign custom menu options and personal voicemail greetings for callers.

  • In addition to the auto attendant, ASR can be used for other functions like composing, replying, forwarding messages and dialing contacts.

  • All system voice prompts, ASR and text-to-speech are supported in English. Additional languages like Spanish and French, as well as Dutch, Italian and German are optional.

  • Easy and quick access to corporate instant messaging, presence management, message control, callback options and more from Microsoft® Outlook®.

  • Forward faxes* to an email inbox, printer or nearby fax machine from any phone or PDA.

  • * Fax services may require additional hardware.






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