Phone Systems |
Voice
Processing |
Applications
|
Phones
Applications
Unified Messaging 
UM
Brochure
Nortel's CallPilot Unified Messaging combines
voicemail, fax and e-mail into a single location that can
be accessed from anywhere, whether over the Internet or
by telephone. Nortel's CallPilot Unified Messaging allows
your employees to be more productive and stay connected
with customers and business affiliates, while reducing operating
expenses.
Nortel's CallPilot Unified Messaging can be a crucial tool
for today's enterprise business environment, and can help
accelerate business success.
Contact Center CCM
6.0 Brochure
Nortel's Contact Center portfolio of products
provide the means for customers or clients to do business
with you consistently and seamlessly – on their terms -
anywhere, anyway, and anytime.
Nortel’s Contact Center portfolio enable enterprises to
engage with their customers in new ways that set them apart
from the competition. By providing blended multimedia capability
and outbound calling campaigns that utilize existing TDM
investments or powerful converged IP infrastructures, businesses
have the advantage of choosing their optimum deployment
approach. What really sets our contact center solutions
apart are their scalability and flexibility, a powerful
virtual contact center with agents and supervisors located
anywhere a secure IP connection can be made.
Interactive Voice Response Computer
Telephony Integration (IVR-CTI)
IVR
Brochure
Nortel's Interactive Voice Response Computer
Telephony Integration (IVR-CTI) Portfolio provides a suite
of native CTI Interfaces. These standard, "out-of-the-box"
integration packages accelerate deployment, simplify system
integration, and deliver faster return on investment.
Nortel's CallPilot Unified Messaging can be a crucial tool
for today's enterprise business environment, and can help
accelerate business success.
Integrated Applications Portfolio
The Integrated Applications Portfolio offers simple, cost-effective
solutions to help increase employee productivity, heighten
customer satisfaction levels and reduce costs. The portfolio
of integrated web-accessible applications for Meridian 1
and Communications Server 1000 systems deliver flexible,
scalable solutions to fit your business needs. As a suite
or individually, Integrated Applications add a rich variety
of features and services.
- Integrated Call Assistant (ICA)
- Integrated Call Director (ICD)
- Integrated Conference Bridge (ICB)
- Integrated Recorded Announcement (IRA)
