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Meridian Mail

CP 100/150 | CallPilot | Meridian Mail Meridian Mail Brochure

Overview

Meridian Mail is a premier voice messaging system—a hardware and software package that integrates with the Meridian 1 Communications Systems. Meridian Mail is a high-powered, cost-effective means of extending sophisticated call handling across the communications network. With Meridian Mail, businesses of all sizes enjoy the benefits of voice messaging. The system can scale from 2-96 ports with 5 to 800 hours storage capacity—offering growth in line with business requirements. With the Meridian Mail Release 13, Nortel offers many standard enhanced features, which have been included in the base software package, as well as an optional feature.

Key Features

Standard Features: SNMP Support, Text Messaging, Delete Unread Messages, Nested System Distribution, Remote Notification Class of Service, Message Sort Order, Meridian Mail User Interface Speed Control Enhancement, Disable Message Reception, and Remote Notification 30 Digit Pin Plus Callback Number.

Optional Feature: Personal Mailbox Administration

Compatible with Meridian Mail Platforms: Meridian Mail Mini, Card Option, Enhanced Card Option, EC11, Modular Option, Modular Option EC, Modular Option GP, and MSM.

Features & Benefits

Standard Features

SNMP Support: Meridian Mail provides system administrators with the ability to specify a mailbox (i.e., Message Trigger Mailbox) to receive a message when a SEER issued via the Simple Network Management Protocol (SNMP). When this feature is enabled, a SEER trigger will cause an unsolicited message (i.e., an SNMP trap) to be broadcast to all SNMP Managers that have been set up to receive the trap. The SNMP Managers will then display the trap message to alert the system administrators of the SEER notification. The trap message will contain the complete SEER that includes the SEER number, SEER description, and its severity, namely, critical, major, minor, and info. The benefits are that this feature provides prompt notification of system problems to system administrators. Its notification contains the complete SEER text (SEER number and description). Also, some users have Message Trigger Mailboxes set up but they do not have the outcalling feature installed. The SNMP notification can thus be used as a remote notification mechanism for SEER alarms. Currently, together with remote notification, a SEER trigger can be used to notify 2 mailboxes and up to 6 remote notification (RN) devices, which means that at most 6 users can be notified. The SNMP notification, however, can be broadcast to a larger number of users.

Text Messaging: SMS (Short Message Service) is a service provided by the GSM (Global System for Mobile Communications) network. It provides the ability to send and receive short alphanumeric messages of up to 160 characters. This feature will provide the capability of sending a text message to a user via the user's Service Provider. The target for a user's text message can be a user's e-mail account, PCS device, or pager. A schedule is used to maintain time periods and specify what target to use for that time period. A target (or device) profile in Meridian Mail is used to specify how to deliver a text message to the defined target. There are two modes to this feature-standalone and notification. The standalone mode allows for text messages to be composed and sent to users. The notification mode allows for notifications to be accepted from other software, for example, Meridian Mail, and then allows for a predefined text message to be sent to the recipient of the notification. The Text Notification Message will contain the following information:

System Identifier: Up to 10 alpha/numeric characters that define which mail system is sending the text message.

Message Type: URG for Urgent messages, ACK for Acknowledgements, and nothing for Standard or Economy messages.

Sender of Message: The Name and CLID of the sender. Up to 20 characters are available for the name and up to 16 characters for the CLID.

Mailbox Number: Up to 18 characters in length.

Date and Time: Up to 11 characters will display the date and time that Meridian Mail received the message.

Subject of the Message: Up to 15 characters.

Length of the Message: 5 characters showing the length of the message in minutes and second (mm:ss).

PC-Web Functionality: Text Messaging and Notification will be implemented as a PC application with a web interface. All administration of this application will be performed through the web interface. The application will:

Accept notifications from a Meridian Mail system whenever a new message is deposited into a user's mailbox.

Enable the capability for other applications to trigger a notification.

Contain a (web interface) utility to compose and send a text message to a user.

Provide the system administrator and user with capabilities of:

                >Administration a login to the application.
                >Viewing errors encountered by the application through an Event Logs
                  window.
                >Defining or modifying all the keywords (From, To, Time, Subject, Length)
                  used in a Meridian Mail text notification message in different languages.
                >Specifying which language translation to use for the keywords in a
                  Meridian Mail text notification message.
                >Defining and modifying the user's schedule.
                >Specifying target devices to use during defined periods in the user
                  schedule.

Allows a Meridian Mail user with administration capabilities through Web PMA.

Route the text message information to the recipient's Service Provider via dial-up, or e-mail. The method of contacting the Service Provider is configurable by the system administrator or user. Dial-up access privileges will be assigned to users by the system administrator, and can only be modified by a system administrator.

Delete Unread Messages: Allows the administrator to control the number of days unread (new) messages remain in a user's mailbox. In previous releases of Meridian Mail (MMail), unread messages remained in a mailbox until the user either deleted the message manually, or delayed the message and the system deleted the message once it exceeded the Read Message Retention time. In release 13 of MMail (MM13), the administrator can configure the system to automatically delete unread messages after a specified number of days. This feature provides the following functionality:

The system can be configured differently for unread broadcast messages1 and all other unread messages (including unread system messages); and to retain both unread broadcast messages and unread messages from 1 to 99 days.

Unread messages can remain on the system indefinitely by setting the appropriate retention period to zero, and exceeding the retention period are deleted from user's mailboxes once per day by the nightly VS Audit.

Changes to the retention period will not take effect until the next time that the VS Audit runs.

The feature can be configured via the Mailbox Class of Service (COS) and applies to both the MMUI and VMUIF interfaces. Also, it can be configured via the MMI and the web.

The deletion of any unread messages is captured in the Session Trace Tool.

Other Features list:

Nested System Distribution Lists: On Meridian Mail, distribution lists allow voice mail users to address messages to groups of mailboxes as if they were a single mailbox.

Remote Notification Class of Service: Gives customers the ability to define up to 100 different sets of characteristics for external devices, such as different paging companies.

Message Sort Order: Allows Meridian Mail mailbox users to control the organization of messages stored in their mailbox through a web interface.

Meridian Mail User Interface Volume Control: Subscribers control the volume level of messages residing in their mailboxes and/or the prompts given in a voice messaging session.

Multiple Message Waiting Indication DNs: The user can now specify to receive the MWI for any new messages, to receive the MWI only for new, urgent messages, or not to receive the MWI at all.

Meridian Mail User Interface Speed Control Enhancement: The Speed Control feature provides subscribers with the capability to control the playback speed level of messages residing in their mailboxes during a voice messaging session.

Disable Message Reception: This feature gives users the ability to prevent callers from leaving messages while they are away for extended periods of time (vacations).

Remote Notification 30 Digit Pin Plus Callback Number: For numeric pagers with general access, such as a 1-800 number, a Pager Identification Number (PIN) is used to identify a user's pager.

Optional Feature :

Personal Mailbox Administration: Allows the end user of MMail (i.e., mailbox owner) to view and modify aspects of their mailbox from a web browser. The web interface provides a GUI-like environment for end users to administer their greetings, remote notification schedules, personal distribution lists, and mailbox preferences. For certain tasks this interface provides a more intuitive mechanism than the telephone user interface. With this feature, customers that have an existing LAN infrastructure can administer their mailbox from their desktop computer. And due to the cross-platform support of web browsers, Personal Mailbox Administration can be used on those platforms that can run a feature-compatible web browser. This feature can be used in an enterprise network (i.e. Intranet) environment or on the Internet. This alternate administrative interface to a user's mailbox will reduce the MMail administrator's workload in satisfying requests for changes to mailbox preferences. The control of these preferences, which can vary from person to person, is now placed in the hands of the mailbox owner.