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Phone Systems | Voice Processing | Applications | Phones

Toshiba Phone Systems

CIX40 | CIX100 | CIX200 | CIX670 Strata CIX System

Start Small With the Strata CIX670 and Build Out Your System as Your Business Demands It

All the benefits of traditional business phone system on a converged IP platform.

The Strata CIX670 phone system unifies and coordinates all your telephone communications, giving you capabilities today and the ability to build out your system for even more as you find it necessary.

Expand to 560 telephones, adding more by networking multiple
systems.

Share important information and functions between your main office, branch offices, and remote locations.

Use remote telephone connectivity anywhere you work with cost-
efficiency.

Get a full line of integrated wireless and cordless telephones.

Use Stratagy’s voice processing         capabilities which include Voice Mail,         Auto Attendant, Automated Speech         Recognition Recognition ASR),
        Unified Messaging, Text-to-Speech
       (TTS), and Interactive Voice
       Response (IVR) capabilities.

Answer customer calls with efficiency using ACD/MIS call center

Configure How You Want the Strata CIX670 to Be Now While Enjoying Flexibility and Growth For Later

Strata CIX670 has the configuration flexibility to expand as your needs grow.

Supports a complete line of Toshiba IP and digital telephones, analog telephones, as well as digital and analog Public Switched Telephone Network (PSTN) interfaces, and Strata-
Net multi-system networking interfaces. Strata CIX670 can be configured to include any combination of the above devices working together.

Start small and grow using the the Strata CIX’s modular architecture, enabling you to add new capabilities and greater capacity.

Ability to use IP telephony or legacy equipment migrated from other systems.

Customize Built-In Features and Create New Ones

Every business is different and needs different features from its phone system. Fortunately, the Strata CIX phone system allows users to develop a solution based on their needs by creating new features and modifying existing ones.

Makes changes in hours and days versus months or years, or having to wait for the next         release of software.
Modify and create features like CIX call processing as well as blended features like voice         mail and CTI applications that work between all system applications.
System can be tailored beyond standard options and basic programmable features using         Toshiba’s FeatureFlex™ adaptability tool and the integrated Media Application Server

Beyond the Standard Features

The Strata Media Application Server connects to the Strata CIX via IP and uses FeatureFlex’s adaptability tool to host a variety of applications integrated within one platform. The Applications include:

Automated Speech Recognition
        (ASR)
Unified Messaging and Voice Mail
Text-to-Speech (TTS)
Auto Attendant and Interactive Voice         Response (IVR)
3rd party CTI applications
Automatic Call Distribution (ACD) and         ACD Reporting
        Browser-based system
        administration
An intuitive interface matching the         way your employees use the phone
An easy-to-read display featuring simple instructions and voice mail controls on the         telephone’s LCD screen.
Programmable buttons to make your most frequently used calling features easier to         access.

Migrate to Larger Systems With Ease

When migrating to larger systems in the future, you’ll be able to reuse key components, such as telephones and trunk and station interfaces. This applies to both existing customers who would like to migrate to current Strata CIX systems from older systems as well as to future customers who might like to transfer to larger Strata CIX systems in the future. Additionally, customers will be able to switch to IP telephony now or in the future.

Specify How Your Phone System Will Be Built

Businesses differ in needs, processes, and employees so why shouldn’t they differ in phone systems? The Strata CIX 670 (CIX670) and other Toshiba Strata phone systems are designed to be built to your specifications.

Choose from a full line of digital and IP telephone models, 8, 10, and 20 programmable         button speakerphones, small or large LCD.
A 20-button add-on module, a 60-button DSS console, and the Strata Attendant Console is         available for answer positions and high-volume call environments.
Wireless telephones, SoftIPT softphones for laptop PCs and PDAs, and 900 MHz digital         cordless phones to give you the mobility you need.

Wireless Telephones, Softphones, and Digital Cordless Phones Add Mobility to the Strata CIX670 System

Most businesses today are taking advantage of the mobility available with technology and extending their work from the corporate office to home offices, start-up locations, branch offices and on-site customer locales.
The Strata CIX670 phone system includes digital cordless phones, softphones, and wireless telephones connected via your wireless local area network (WLAN) to help coordinate your communications wherever you work by:

Providing one integrated system for all your office locations by networking multiple Strata         CIX systems.
Roaming anywhere your WLAN will go while maintaining crucial voice and data functions
Sharing capabilities like centralized attendant services, a single voice mail system,         simplified internal extension dialing, and unified call center operations company-wide.
Saving money by avoiding expensive long-distance charges on calls between various         locations.
Making a long-distance call a local call by getting off the network when needed.

Toshiba’s cordless digital telephones specifically:

Give phone functionality a new meaning, with features like desk telephone extension numbers, Caller ID, call forwarding, multi-line access, and options to switch between your cordless and digital desk telephones during a call.
Protect your phone’s frequency range, delivering maximum security.

Back to On-Location: Your Company Call Center

Your call center doesn’t have to be complex to be powerful. Strata’s Automatic Call Distribution (ACD) features make it easy to simplify call center operations, while increasing customer satisfaction. Effectively allocate inbound calls among your call-handling agents. Here are the invaluable features that help you do just that:

Advanced Call Routing directs calls based on Caller ID, account numbers, balanced call         count, private lists, agent priority, preferred agent treatment, time-of-day, day-of-week,         day-of-year, and user-entered data.
Priority Queuing allows you to answer higher priority calls sooner.
Skills-Based Routing relays calls to the right person to handle the call.
Agent Priority Routing gives you the opportunity to expand your agent pool when caller         traffic increases.
Multiple Group Agent Log-in provides call coverage between groups and tiered service         levels.
IVR Voice Assistant gathers and validates caller input, triggers responses, notifies agents         when the queue gets overloaded with calls, and provides many creative application         opportunities.
Intelligent Announcements play pre-recorded messages and inform holding callers of their         place in the queue or estimated time before answer, and offers alternative actions like         going to voice mail or asking callers to try back later.
Call Center reports helps you analyze agent performance, call center group activity, and         system status, in addition to forecasting future call center staffing requirements by         analyzing call volume patterns.

Profit Quickly and Continually

By getting the Strata CIX670, you can improve communications and your bottom line. The Strata CIX670 works to bring down your costs and increase your profitability by:

Looking at incoming and outgoing call         patterns to make stronger management         decisions and simplify client billing.
Restricting access to long-distance calls.
Connecting easily to high-speed digital         services.
Using Voice over IP technology, which         eliminates many long-distance charges.
Routing your outgoing calls over the least         costly trunk line or long-distance carrier.

How To Set-Up the Strata CIX670

The Strata CIX670 can be set-up and maintained using eManager™. Have authorized personnel use the convenient eManager administration program for setup and system management settings. They can program buttons on the phones using their PC’s web browser. Your technical staff can program and test your system remotely and you’ll be ready to go. System maintenance can be performed via direct connection, modem, or the LAN/WAN. Update the software by simply downloading the new version.